│International Medical Services

㋡ Discharge Procedure
Planning for discharge will take into account the patient's psychological, medical and social requirements. When a date has been decided, the patient and their family and caregivers will be notified. Congratulations, you are now ready to be discharged and head home to rest! Here are the check-out procedures to follow to facilitate the process:
✎ A Guide for Families and Caregivers
Our staff will assist you in your discharge procedures:
1. After you receive permission of discharge from your doctor, we will give you the bill. Please pay directly at payment counter on the 1st floor.
2. We’ll arrange for follow-up appointment at the specialist outpatient clinic for you, if necessary.
3. Medication that has been given to you at discharge if required on an ongoing basis. Medication will normally be provided for 7 days.
4. We’ll guide you the basic self-care procedures and health education so that you can manage on your own at home.
5. Make sure not to leave anything in the hospital ward.
✎ Medical Certificates
If you need medical certificates, please apply at the counter for medical certificates on the 1st floor of the OPD building.
✎ Application Rules for Release of Medical Record

Applicant Documents or identifications requirements
Patient *ID Card
*Foreigners please bring the alien resident certificate (ARC) and passport
Request by entrusted agent 1.Original ID card of the patient.
2.Original ID card of the agent.
3.Letter of authorization by the patient.
* Foreigners please bring the alien resident certificate (ARC) and passports
Minor patient (Request by the legal Representative) 1.Original ID card of the legal representative.
2.Proof of relationship between the legal representative and the patient (household register, household certificate, or the original ID of the patient).
* Foreigners please bring the alien resident certificate (ARC) and passport
Minor patient (Request by Agent) 1.Original ID card of the agent.
2.Proof of relationship between the agent and the patient (household register, household certificate, or the original ID of the patient).
3.Letter of authorization by the legal representative (consignor : legal representative, consignee: agent).
4.Original ID card of the agent
* Foreigners please bring the alien resident certificate (ARC) and passport
deceased patient 1.Original ID card of the heir at law.
2.Proof of relationship with the patient.
3.Household Registration Cancellation Transcript of the patient (household certificate or death certificate).
*If it is needed for agent to apply, please collect all the documents as listed above and bring the letter of authorization with original ID card of the agent.
* Foreigners please bring the alien resident certificate (ARC) and passport

Method Cashier OPD E-Mail
Time 08:00~20:00 Outpatient Clinic Schedule 24HR
Process 1.Fill in the Medical Records Release Form. If there is an agent, please also fill in the letter of authorization.
2.Make sure all the information is correct.
3.It will take five business days to have the document ready (excluding Saturday and Sunday). 		1.Request to the doctor directly after registration.
2.Fill in the Medical Records Release Form in the exam room. If there is an agent, please also fill in the letter of authorization.
3.ID verification in the exam room.
4.Request confirmation by the doctor.
5.Get the medical records right away if it is possible, wait for notification if the request contains large amount of copies. 		1.Download and fill in the Medical Records Release Form from the official website of Pingtung Christian Hospital. If there is an agent, please also download and fill in the letter of authorization.
2.Make sure all the information is correct, or else we will not be able to offer service as expected.
3.Notification on pickup details via emails or phone calls.
4.Seven business days is required (excluding Saturday and Sunday).

Charges 1.Fewer than 20 pages, administration fee of NTD100.
2.More than 21 pages, administration fee of NTD100 + NTD5 per one extra page (the highest extra printing fee is NTD900)For example, 25 pages in total: administration fee NTD100 + NTD25 = NTD125 200pages in total: administration fee NTD100 + NTD900 = NTD1,000
3.Printing in color: NTD40/page
4.Veterans, low-income residents and other identities that are qualified for the no registration policy will be charged for the release of medical records as listed above.
Notices 1.If the medical record isn’t detailed enough, please ask for doctors’ help during the outpatient clinic hours.
2.For those who applied via the Internet (E-mail), if you don’t show up at the hospital by the appointed pickup time twice, you are banned from applying online for one year.
3.Two months passed the pickup notification; destruction of document will be operated automatically if the applicant doesn’t show up for the pickup.
4.Release of medical information that doesn’t require diagnoses such as tests and checkup reports will be ready on the very day.

08-7368686 Ext 5216, please call during business hours (Monday to Friday 08:00~17:00).